Important Information
Policies
To help make your stay at Ifigenia by Captain Michalis in Chania Town as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Simple, guest-friendly policies for an easy Chania stay.
Check-in & Check-out
- Check-in: From 14:00
- Check-out: By 12:00 noon
- Early or late arrivals may be possible with prior arrangement.
Identification & Age
A valid photo ID is required at check-in. Guests must be at least 18 years old to book.
Deposits
In most cases, prepayment or a deposit may be required depending on the rate plan. Details are provided at the time of booking.
Cancellation
Flexible and non-refundable options are offered. Guests booking flexible rates can usually cancel up to a few days before arrival without a fee.
Pets
Small pets may be allowed on request. Always confirm with the property in advance.
Smoking
Smoking is not permitted in indoor areas. Designated smoking spots may be available outdoors.
Accessibility
The property is set in a historic Venetian building with narrow stairs. Accessibility for guests with mobility challenges may be limited.